Frequently ask question

Offers

Is there a limit to the discount value that one can avail?

The maximum discount that a person can avail is limited to Rs. 1,000 $ per order.

Payments

How can i make the payment if i am from India?

According to new Rules And Regulation that pass by RBI (Reserve Bank of India), now Indian buyers pay there amount by paypal.so you can use the paypal method

How we accept the payment?

We Accept the payment the most trusted payment gateway network “Paypal” only.

Is Cash on Delivery (CoD) available for customers in and outside India?

No, currently CoD is not available for customers in and outside India.

Shipping

How can i get my product if it’s urgent?

For shipping we will use the Indian Post Office, at a low cost. However it can take up to 2-3 weeks for the parcel to arrive to the customer.
For Express shipping and secure delivery, we can, upon your request, use certified companies such as UPS, DHL and FEDEX.
Please be aware this service will be at a higher cost, which we can advise you on, as well as the delivery time, Dependant on the weight of your individual order.
Here is a general guideline:
Indian Post Office: $5- please allow 2-3 weeks delivery time.(Come Free With Your Order)
Express/ secure delivery: $30-$35- Dependant on weight. Max 1 week (You Need to Pay External At our business Paypal Account)

Is same day shipping available for customers outside India?

Answer: No, currently same day shipping is available for customers residing in India. Multiple cross border regulations make it difficult for us to extend this feature to our international customers.

Same Day Shipping
  • Products that feature under ‘same day shipping’ will be shipped the same day only if orders are placed before 1:00 pm.
  • For orders placed after 1:00 pm, shipping will happen the next day
  • If the Product is out of stock and customer placed back order then it will take 3-4 days to ship
What is the charge of shipping my product?

Answer: There is no hidden charges for any products in or outside from India.

What is the option if no one is at home when the courier person comes?

Most courier companies will call you before coming over to deliver the item. Some important points to ensure that your transaction goes smoothly Please ensure that the mobile number you provide for the deliver address is always available and answered. It is important that your address and landmark are very clear. This will help courier companies locate you easily and complete the process faster.

Stone's and Jewellery

Does all jewellery come accompanied with a certificate?

All stones used we used to make crafts are original and unique. Certification for items in our ‘Collection’ depends on the size and quantity of the stones contained in the item.We do, of course, assure that all our stones are real, natural and “conflict-free”.

How do I know if a Stone is genuine?

You will not. You need to be an expert and use specialized equipment to make sure a stone is real. Do not trust ideas like scratching a beer bottle or rub it on marble floor (it may damage the stone too), thermal conductivity, looking through, comparing weight, etc.

What is a Cubic Zirconia?

Cubic Zirconia stones are a man-made diamond simulants with optical characteristics very close to natural diamonds. On the mohs scale of 1-10 for hardness, a CZ is 8.5 – 8.9, while a diamond is 10. Sand or dirt will not scratch a CZ or a diamond, but CZs and diamonds will both scratch glass. A CZ weighs more than a diamond, and this is a principal way to tell them apart.